overall it was great-sized and compact with separate beds.

Clean and stylish with amazing town views. They serve tasty local food 🍴.

I was offered a room with SPECTACULAR views on to the town. The location was peaceful and perfect - short way from everywhere I wanted to go.

Entering the hotel is a step into grandeur. The Palazzo’s foyer is a high and long, barrel vaulted structure constructed from the local tufa, a limestone like rock endemic to the area. Your reception desk awaits you, a grand walk away. Very “Last Year at Marienbad”! The guests all talk sotto voce here. Is it intimidation? Make no mistake about it. This is one of the world finest luxury hotels. The public rooms, all polished off-white, beige-ish tufa are impressive. Our room (207) was perhaps the best, or certainly in the top five, of all the hotels we have stayed in. My superlative list of adjectives is not up to an adequate description. There are many photos available on websites. We are very glad that we chose the Palazzo Gattini for three nights to savor the atmosphere of this wonderful city.

. There were some issues which I feel are worth noting, particularly for a hotel of this stature. Our arrival in Lecce today and our hotel here emphasize some deficiencies at the Palazzo. Firstly, even with a GPS we could not get to the hotel. We had to park the car. One stayed in the car and the other, who speaks Italian asked walking directions and found the hotel. They sent someone to lead my partner to the hotel. We talked to another couple who had the same problem. Secondly, this is a “spa hotel”. Our bathroom was equipped with a “Jacuzzi” type bathtub. I did not fuction. This feature would have been wonderful if it worked after hiking the steep pathways of the Sassi. Thirdly, the reception staff could have been more helpful. Upon a Friday afternoon arrival we opted to dine in the hotels fabulous restaurant, but asked for a reservation to be made at another restaurant for Sautrday evening, one which friends raved about from an earlier visit to Matera. We did not learn that the restaurant was closed, permanently until one hour before our planned reservation time on Saturday night. The hotel did use their influence to get us a table at a great restaurant after several uncomfortable phone calls. In general I found the front desk staff to be a bit stiff. Fourth. The lighting in the rooms was fabulously subtle. Great from a chic interior design point of view, but lacking in practicality. One cannot read in the rooms and one cannot see in the bathroom for cosmetic purposes.

Stylish modern rooms in a prime location near the Cathedral square with a nearby restaurant, just a 10-minute walk to St Paul's Church.

Lovely building with rooms offering views of the duomo. Central location in the historic area, close to the cisterns and town center. - Convenient walking distance to the best restaurants for lunch and dinner.

Luxurious and clean hotel, the staff who served us were particularly helpful, and it had magnificent location right in the centre of Matera. We enjoyed compact rooms with comfy seating areas and sofa, for example. The stay was pleasant!

The rooms are stunning and the location amazing. Probably one of the nicest hotels I have stayed in, mostly because of the room design but also because even though it is in a grand old building there is still a lot of charm, quirkiness and attention to detail

Ideal location at the foot of a hill, making it super convenient 🏞️. the breakfast was top-notch, especially loved the eggs and omelets! .

A safe box, a mini-bar, and central heating available in the deluxe double room. Excellent service overall and parking on-site. Could use hotel's casual restaurant and spa. Amazing central location, very close to the city center, the shops and many of the sights, including the cisterns and casual restaurants. Also, right across from from the Cathedral...

Nice and helpful service.

Air conditionning wasn't working really well and in the room description it was mentioned that for this rate, we would have a terrace or a balcony and it wasn't the case.

This place was pretty clean and had a cool design; I really liked it. the restaurant on site had amazing food 🍴.

Great location, very glamourous and was reasonable value for money.

There was no inhouse information to explain the facilities they had, for example there was a Spa but we didn't know anything about it until the day we were leaving. I suspect it is geared up for a purely Italian market, hardly any staff spoke English, there were no options of food outside of breakfast and dinner and it seemed very quiet. We didn't see any other guest the entire time we were there and therefore it lacked a bit of atmosphere.

This hotel is truly superb and is certainly deserving of its 5 star label. The rooms are gorgeous with the finest details taken care of, the hotel design is extraordinary, the service impeccable, and the location totally perfect. Our room balcony provided us gorgeous views of this amazing city, and we were absolutely disappointed that we only planned to stay one night. Stepping out of the front door of the hotel, you are directly on the Piazza Duomo, The hotel is directly next to the Duomo itself. Perfect Perfect Perfect. We even brought four children to the hotel, and they were treated like gold. Smart staff.

Breakfast could be much better. Even by European breakfast standards, this wasn't as grand as one might expect from a five star hotel. No breakfast meats, meager eggs, some bread, a few yogurts, a little cheese, juice, and not much more.

Such a great stay at the oldest town. Marvellous and stunning location down in a cave, easy to get around. - Based close to Basilicata, sightseeing, restaurants, and shops. - Atmospheric room with a good view onto the town.